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"This is a rare opportunity for HP to monitor how our products are used day-in and day-out and what types of support a typical office finds valuable," says Bill Bechtold, HP channel development manager for SSG's Software Services Division.
"The way we'll be able to keep up with the demand is through technology, " Hawley says. "If I can simplify and automate many of our manual processes, I can maintain a low overhead; that savings is going to the bottom line to help more people."
The food bank's growing computer experience soon may be tapped as a test site directed by Second Harvest, a U.S. organization of food banks. Second Harvest plans to network its 200-member food banks in 1998. The network will improve coordination of large food donations that often must be distributed quickly to facilities across the United States. Hawley also is making plans to invite small businesses in the area to see how the HP test center has helped the food bank run a tighter operation. "We'll first intrigue our business friends with how HP technology can help them, like it has helped us. Then I'll ask them for a donation," Hawley says, grinning. -Bill Hornung (Bill Hornung is the public relations manager for HPs Software and Services Group.) |
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